Receipt and logging
Requests/grievances received via hotline, drop-boxes, emails, & community meetings are recorded in the system.
Our diverse workforce drives innovation and operational excellence across our operations. By fostering an inclusive, safe and digitally enabled workplace, we empower employees to adapt to challenges, enhance engagement and build a strong leadership pipeline supporting sustainable growth and value creation for all stakeholders.
Driven by people. Measured through impact.
Key workforce, safety and community indicators reflecting structured social performance under the R.I.S.E framework.
Employees
Workers
Local workforce representation
Safety training is continuously evaluated through structured methods to ensure real-world impact on performance, safety, and productivity.
Combining assessment, operational metrics, and feedback to drive continuous improvement.

Community empowerment is central to our inclusive growth approach. Through the Jindal Foundation, we engage with local communities to design need-based initiatives, driving long-term development aligned with global sustainability goals.
Lives Impacted
Total CSR Investment (Cumulative)
Villages Reached
Through the Jindal Foundation and partner organisations, we invest in programs that promote environmental sustainability, climate resilience, and community development
FY 2024–25 (Environment Initiatives)
Allocated
Spent
Climate-Smart Development
Watershed restoration & natural resource management initiatives supporting climate resilience & food security
Academic & Research Partnerships
Programs with O.P. Jindal Global University and O.P. Jindal University focused on environmental law, energy transition, and climate studies
Policy & Capacity Building
Strengthening scientific, legal, and policy capacity to support decarbonisation, climate adaptation, and governance
A structured system to ensure transparent, timely, and accountable resolution of community concerns.


Requests/grievances received via hotline, drop-boxes, emails, & community meetings are recorded in the system.

The complaints are acknowledged within 48 hours.

The CSR team screens and categorises the request and routes it to the relevant department (most CSR requests are resolved at this stage).

The Grievance Officer conducts an impartial review; high-severity cases may involve a committee or external experts.

A resolution plan is finalised and formally communicated to the complainant.

The case is closed upon acceptance of the resolution by the complainant; unresolved cases may be escalated through an appeal. All records are maintained for audits.
